Fluxfield.ai — Terms of Service
Last updated: 4 September 2025 (AEST)
1. Who we are
These Terms of Service (“Terms”) govern your access to and use of Fluxfield and our websites, apps, and related services (the “Service”). “Fluxfield”, “we”, “us” or “our” means Fluxfield.
By using the Service, you agree to these Terms and our Privacy Policy. If you use the Service on behalf of an organisation, you represent you have authority to bind it; “you” includes that organisation.
Age. You must be 18+ to use the Service.
2. The Service & your account
Account. Keep your login secure and your details accurate. You’re responsible for activity under your account.
Changes. We may add, change, or remove features and set reasonable limits.
Third-party models & services. We integrate model providers and other vendors. Their terms may also apply.
3. Subscriptions, credits & billing
Plans. Some features require a paid plan or usage-based Credits.
Auto-renew. Subscriptions renew unless you cancel in your account before renewal.
Payment. You authorise us and our processor (e.g., Stripe) to charge fees, taxes and adjustments.
Credits. Prepaid usage with no cash value; non-transferable; expire per plan terms.
Refunds & Australian Consumer Law (ACL). Nothing here limits your ACL rights. Except as required by law or our posted refund policy, fees are non-refundable. For major failures, you’re entitled to a refund or replacement; for minor failures, we will repair, replace or re-supply.
4. Acceptable use
You agree not to:
- break the law; infringe IP, privacy, or publicity/biometric rights;
- upload or generate unlawful, harmful, violent, sexually explicit or hateful content, including any content involving minors;
- upload others’ personal/sensitive info without permission;
- reverse-engineer, scrape, bypass rate limits, or abuse the Service; or
- use the Service or Outputs to build, train, or improve competing AI models/services.
We may remove content or suspend/terminate accounts for breaches.
5. Your content, Inputs & Outputs
Definitions. “Inputs” include prompts, sketches, reference media, and settings you provide. “Outputs” are the results generated for you. “Your Content” includes Inputs, Outputs, and anything you upload or create.
Ownership. As between you and Fluxfield, you own Your Content (subject to third-party rights).
Service licence. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, adapt, transmit, display, and otherwise use Your Content solely to operate, maintain, protect, and provide the Service and to enforce these Terms.
Model improvement:
Opt-in default: We do not use Your Content to train models unless you opt in (e.g., in settings or by written consent).
Opt-out default: We may use de-identified/aggregated aspects of Your Content to improve models; you can opt out any time via Settings → Privacy or [email protected] (applies prospectively).
Public sharing. If you publish generated media or galleries, you grant Fluxfield and viewers a licence to display/share as configured by you. Previously shared items may persist in caches/archives.
Third-party rights. You must have the necessary rights for Inputs and your use of Outputs (e.g., likeness, music, fonts, logos, model/provider terms).
6. Community & moderation
We may review or moderate content (including automated moderation) and disclose account/content information if required by law or to protect people, safety, or our rights. We don’t promise to monitor everything.
7. IP complaints
Send notices to [email protected] with: (a) your contact details and authority; (b) identification of the work and allegedly infringing material (URLs/screenshots); (c) a statement of good-faith belief; and (d) a statement of accuracy and authority.
8. Third-party services
Links, integrations, and models not controlled by us are provided “as is.” Their terms and privacy policies apply. We’re not responsible for their acts/omissions.
9. Disclaimers & risk
Generative variance. Outputs may be inaccurate, incomplete, inappropriate, or include artefacts/third-party elements. Review before use.
No professional advice. Outputs are informational only.
Service “as is.” To the maximum extent permitted by law, the Service is provided as is and as available. Mandatory statutory guarantees under the ACL apply and cannot be excluded.
10. Limitation of liability
Subject to the ACL and to the maximum extent permitted by law, we’re not liable for indirect or consequential loss, or lost profits/data. Where liability cannot be excluded, our total aggregate liability is the greater of AUD $150 or the fees you paid in the 3 months before the claim. Nothing excludes liability for fraud, wilful misconduct, or personal injury caused by our negligence.
11. Suspension & termination
You can cancel any time in your account. We may suspend/terminate for breach, unlawful conduct, or risk to others/the Service. On termination, our service-operation licence continues only as needed for legal, billing, and security obligations.
12. Privacy
See our Privacy Policy. By using the Service, you agree to it.
13. Export control & sanctions
Comply with applicable export/sanctions laws. You are not on any restricted-party list.
14. Governing law & venue
These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales (Sydney). Mandatory consumer protections in your home jurisdiction may also apply.
15. Changes
We may update these Terms. We’ll post the new version and, where appropriate, notify account holders. Continued use after the effective date means you accept the changes.